Adding an event any day other than today does not update "Overdue" status
complete
M
Milad Imen
Strange behavior I have noticed in my first few days with the application. If I have a contact that is overdue to be interacted with, the only way to get them off of my "Overdue" list is to add an event with them from the CURRENT day. If I saw them yesterday, and I add the event for yesterday, it shows that their "Last interaction" was within the last week, yet, they are still marked as overdue. If I create another event for the SAME day, it properly removes them from the "Overdue" list.
I have attached an image, as you can see, there are four contacts: Solena Barrera, Luke Vickrey, Dante Escrofani, and John Wang, who's last interaction was April 4th (yesterday) yet they are still remaining in the overdue section.
Sorry if this is not the right place for bug reports! The "Help & Support" option in the menu currently does not do anything (I submitted another feature request regarding this).
As is, the best solution I can tell is to just create all events for the current day, regardless of if they actually took place yesterday, the day before, or any day previous. This isn't ideal but it makes the Overdue feature more useful.
The product is awesome otherwise! Keep up the good work!
Log In
Kevin Sun
complete
This is now fixed!
M
Milad Imen
Kevin Sun: Thanks so much for the quick fix Kevin! The quick response gets me even more excited about using this product. Will do my part helping uncover rough spots because this product has so much potential 🙌
Kevin Sun
Milad Imen: You got it! Thanks for posting + help us work out these issues 🤗
Kevin Sun
Hi Milad Imen, just noticed this too (or if we update the interaction to sometime in the past vs future), this issue shows up. Let me get this fixed. FWIW, feel free to use email/intercom for support too.